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Sharkus,
What I said was not intended as a personal attack, but when a Kobo team member starts posting about how negativity affects performance, etc. it is bound to annoy people. If anyone has a right to be annoyed and express that annoyance it is consumers dealing with frustrating situations. You're extremely lucky to just take a few barbs here and there rather than just being passed over at the sales counter. Your company and the development team have EARNED any truthful criticism you get. Many of us would consider that motivation enough to get our collective ducks in a row very damn quickly.
In my book, you're very lucky as a company that you produce hardware with software innovations of sufficient merit that the consumer will purchase despite bugs that are sometimes multigenerational in the firmware. I returned a bugfree, near as I could tell, Nook w/ Glowlight because your display hardware on the Glo is better, and because of software features you offer.
Many of us deal with similar issues, but at some point you have to adopt a "coffee is for closers" attitude. Despite any barbs, most of us really want Kobo to succeed and sometimes we're just frustrated at how close you guys are to producing really stellar product.
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