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I totally understand the "screwed" feeling, too, although I would have probably expressed it more gently.
I'm absolutely shocked, however, at the "official" response from Tor. The hostility expressed to current (or future) customers was readily apparent from Tori, and I truly couldn't believe that she was supported by others at Tor. There were much more gentle, accommodating ways to express her position and I'm surprised that someone in customer support(?) couldn't find a politer way to express herself.
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