Quote:
Originally Posted by tompe
Before you sent it you should have found a test procedure that triggered the error and then make them tell you axactly how they tested it so you could confirm they used your procedure.
I have had an item with intermittent faults were I described how the fault was triggered but the service person did not test it as I had descibed and just returned the item saying they could not found any problem.
|
That's the problem, I never had the chance to ask them - they've sent it back without giving me any opportunity....