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I took a similar deal, for 10,000 Sony Rewards Points with a new application for the Sony Visa (which translates to a cash value of US$100.00). 8-12 weeks. In fact, it took about 20 weeks, plus 57 phone calls (I'm not exaggerating), including conference calls with both Sony and Chase. One Sony Reward Center employee flat out told me there never was such an offer. I asked her if she meant to imply that I was lying or fantasized the offer, her reply was "take your pick".
Chase finally admitted they made the offer, had no idea what went wrong, so were manually crediting my card balance 100 dollars. Then, a few weeks later, the points showed up. However, I couldn't use them for the original purpose, which was as a credit against the purchase of the reader, because the 60-day window for purchase credits expired. Another few calls to Sony, and they graciously granted the credit (no sarcasm implied. It was gracious, since the fault was with Chase, not with Sony, in this case). In the long run, then, I received $200.00 credit, but only by being unrelenting.
My advice, then, is to carefully ascertain and document all the terms and conditions of any deal involving the Sony Card, Rewards Points, Purchase Credits, and so on. Print out and date everything. If you ever need to call them, make careful note of dates and names. If you don't get satisfaction, INSIST on speaking with a supervisor. If that doesn't get you satisfaction, hang up and start over. I say this because while most of the people I spoke with were not helpful and some were actually argumentative, there WERE a couple of people who bent over backwards to help me. Hang up and call back until you find them.
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