Quote:
Originally Posted by GeoffC
PLEASE, everyone, let Bookeen know you have a problem.... I did, and they've had my Cybook now for over a week  - only one feedback from them and that was to the effect 'there is nothing wrong' - but we continue to test.... |
Before you sent it you should have found a test procedure that triggered the error and then make them tell you axactly how they tested it so you could confirm they used your procedure.
I have had an item with intermittent faults were I described how the fault was triggered but the service person did not test it as I had descibed and just returned the item saying they could not found any problem.