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Borders' Response
"Thank you for contacting Borders Customer Care with your comments.
Feedback from valued customers like you is essential to us as it allows us to keep in touch with areas where we can improve our services. Your suggestion will be included in our regular reporting to our various departments and in information presented to the executives at Borders. While I cannot guarantee that a change will be made, we appreciate your sending us your ideas.
Thanks again for taking the time to write to us. If you should have any other thoughts on how we can improve the shopping experience at Borders stores, please don't hesitate to share these with us."
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