|
Why would someone demand a replacement unit for one that is out of warranty - due to ANY problem?
My last two contacts with Amazon continue to favorably impress me. December 23, about 4PM Pacific time. I needed an answer to a Fire HD question. I initiated a Live Chat on Amazon.com, and had to wait an entire FORTY-SEVEN SECONDS to get someone online live to talk to. And they had my answer quickly.
Again on CHRISTMAS NIGHT, about 6PM Pacific time, I had another question. I initiated a phone call to them this time. And within TWO MINUTES I was speaking with a delightful woman from Africa - who had my answer for me immediately.
That is why I chuckle to myself when I read thread titles like "AMAZON UNRESPONSIVE TO ANY SOLUTION" and whiners' usually-not-entirely-truthful complaint reports. I could not ask for better service from Amazon the past several years. And my contacts have ranged from simple info requests to cross-shipping me a replacement device when I felt it was warranted.
And so it goes ... Happy 2013!
|