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You'll have to do an online chat with them or call them. I went to the sony site because I kept getting an error message when I tried to open the app on my ipad. I online chatted with them and they had to reset my adobe (something about too many accounts with it - ?!). They also wanted to make sure my ipad calendar was set correctly. Anyway, they reset it and it works fine now.
You can only download books purchased at the Sony site. I asked about library books because they weren't showing up on the app and was told you couldn't open library books with the app.
I downloaded the overdrive app at the library (Phili) and now use this to read the library books; it works great.
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