Quote:
Originally Posted by bethany7
Hi,
Just got my (3 month old) Glo out and noticed that there were some weird lines on the screen whilst in sleep mode. There's 3 vertical lines on the centre-right of the screen, going about 1/3 of the way down. Tried to turn the reader on, nothing happened. Held power down, light flashed green and blue at me, nothing happened on screen. Stuck a pin in the reset hole, and tried all manner of combinations of button presses. Nothing. I can't find any definite info on how to do a factory reset, so it's all been trial and error, to no result. Does anyone have any ideas? Or should I just try and take it back?
Thanks (and hope you all had a good Christmas!)
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There is a hardware factory reset for the Glo -- pretty much the same as the Touch but uses the light button instead of the home button.
1. Slide and hold the on/off button for 15-20 seconds to ensure the Glo is turned off and then release it.
2. Press and hold the light button.
3. While holding the light button down, slide the on/off slide button as if you were taking it out of sleep or powering it on. In a second or two, you should see the LED between the two switches start flashing like a disco strobe.
At that point, you can release the buttons and wait for the factory reset to finish.
One question is are those lines only visible in sleep/power off or are they visible while you are reading? If they are visible in any mode, you may have a damaged display which will require exchange or repair.
Regards,
David