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bethany7 · 12-25-2012, 07:20 PM

Hi,

Just got my (3 month old) Glo out and noticed that there were some weird lines on the screen whilst in sleep mode. There's 3 vertical lines on the centre-right of the screen, going about 1/3 of the way down. Tried to turn the reader on, nothing happened. Held power down, light flashed green and blue at me, nothing happened on screen. Stuck a pin in the reset hole, and tried all manner of combinations of button presses. Nothing. I can't find any definite info on how to do a factory reset, so it's all been trial and error, to no result. Does anyone have any ideas? Or should I just try and take it back?

Thanks (and hope you all had a good Christmas!)

12-25-2012, 07:20 PM	#1
bethany7 Enthusiast Posts: 38 Karma: 5432 Join Date: Mar 2012 Location: UK Device: Kindle Paperwhite	Glo won't turn on/off or restart Hi, Just got my (3 month old) Glo out and noticed that there were some weird lines on the screen whilst in sleep mode. There's 3 vertical lines on the centre-right of the screen, going about 1/3 of the way down. Tried to turn the reader on, nothing happened. Held power down, light flashed green and blue at me, nothing happened on screen. Stuck a pin in the reset hole, and tried all manner of combinations of button presses. Nothing. I can't find any definite info on how to do a factory reset, so it's all been trial and error, to no result. Does anyone have any ideas? Or should I just try and take it back? Thanks (and hope you all had a good Christmas!)