Thread: Amazon "may" be giving me a free Paperwhite
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Old 12-21-2012, 02:34 PM   #9
xendula
eBookworm
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Posts: 2,300
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Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
Quote:
Originally Posted by daffy4u View Post
The cool thing is the $30 had nothing to do with me reporting the refund. Dylan had me on his calendar to make a follow-up call and the $30 was because he knew I wasn't completely happy.

Even though I had to give an extra push to get elevated Customer Service, I've been really happy with Amazon's efforts to make me satisfied with my purchase.
Ooooh, OK! I had a lot of frustrations with their CS until one representative started looking into my case and became my sole point of contact. I had a lot of faulty screens, but now am happy as can be with the PW I kept or myself. And, I am just realizing that I have been recommending the PW a lot lately, so worked in their favor to help me through the repeat screen issues. I lurrrve my PW.
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