Quote:
Originally Posted by AnemicOak
So I narrowed down my two missing books to two books that got "transferred", but weren't in my FW library (one being LotR). So I figure both titles were somehow mis-coded in their transfer stuff and I sent them a detailed email spelling things out hoping that would take care of it.
Their response below shows that they don't appear to have even read my message...
Can't get a much more generic non-response than that. 
They aren't even trying. |
They have yet to transfer my books after waiting a month and those are the exact responses when I ask about it. Their customer service has left a lot to be desired. I didn't even expect the books to be transferred, but they are the ones that offered to do it and then completely screwed it up and give me total canned answers when I inquire about it. I've already sold my Nook Color and Tablet and my Classic will probably be next. I have a Nexus 7 and all my books unlocked so I have no need to do business with B&N again.