So I narrowed down my two missing books to two books that got "transferred", but weren't in my FW library (one being LotR). So I figure both titles were somehow mis-coded in their transfer stuff and I sent them a detailed email spelling things out hoping that would take care of it.
Their response below shows that they don't appear to have even read my message...
Quote:
Dear Brian,
Thank you for writing to us about the recent notification we sent regarding your Fictionwise.com, eReader.com or eBookwise.com account.
If you have specific questions regarding the transfer of your eBooks to a NOOKŪ Library, we provided FAQs which you can access by clicking on this link:
http://www.fictionwise.com/BN-Transition-FAQ.htm
If you need further assistance, we have a special toll-free number, 855-654-9332, and our agents are available Monday-Friday 8AM-11PM ET, Saturdays and Sundays 9AM-11PM ET.
We look forward to your next visit.
Sincerely,
Kent
Customer Service Representative - Digital Support
Barnes & Noble
http://www.bn.com/
Visit our NOOK Support site for the latest updates and downloads at:
http://www.barnesandnoble.com/nook/support/
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Can't get a much more generic non-response than that.
They aren't even trying.