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Not sure if any of these suggestions have any meaning because I am not sure where you are at with the connection. There are two things I have found that help me establish a connection. They maybe too basic for your problem but I think worth mentioning.
First, if you are in a book hit the top metal button with the squiggly arrow. It should get you to the screen that will say it is connected to the PC. I have found that if I do not see the message on the iLiad screen the device is not connected.
Second, even if you see the message on the iliad make sure you startup the iLiad Companion software. My PC finds the device but I never can access the iLiad without the Companions software running. It doesn't matter which you startup first the software or the connection.
One more thing, If I am connected to the computer when I turn on the iLiad the computer does not recognize it. I have to have the iLiad powered on before I connect to the PC.
Maybe one of these items will help you establish the connection.
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