Thread: Touch Does Kobo care?
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Old 12-17-2012, 12:24 AM   #12
Jesslynne
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Jesslynne doesn't litterJesslynne doesn't litter
 
Posts: 141
Karma: 126
Join Date: Nov 2011
Location: Manitoba, Canada
Device: Kobo Vox, Kobo Mini
I realize that it is the publisher's doing and not Kobo, at one point they welcomed me to report the errors and I did so on the next error that was a pain to read because the size of the font decreased to tiny in random spots and I'd reported that as well.

Small situations such as lack of spaces, Chapter titles misformating as the example shown has done nothing to bother me so much as having to alter my font size back and forth or live with the tiny font for the paragraph or two before it goes back to the size I want to read it at.

So for small errors I don't blame them for not fixing, but as for the one above it really should be checked for. I realize the amount they get to shove through to their site for purchase, but errors that don't just bother the reading pallate of 'grammar' type errors but something that disturbs the reading experience might be good to keep an eye out for.

Or at least their customer service over situations such as this. A year back they had encouraged me to report a formatting error that caused drop caps to actually drop down half the page at each chapter beginning. So I reported this error to them and after giving me a list of steps I'd already tried they'd up and removed the book from my account and credited me the amount I paid for it - without telling me before hand that was what they'd be doing.

So after an annoyed email in return I got my book back formatting errors and all, but the situation could have been dealt with much better than just deleting the book without a "you can live with it or we can refund the purchase" email.
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