Quote:
Originally Posted by tkavan
True, Best Buy doesn't test every single product. But every single product is a distinct physical entity, and there are probably millions of them in a Best Buy store. With an ebook, we're talking about a single file to be checked and fixed.
And from my point of view the problem IS with Kobo, to whom I give my money and from whom I expect a product that displays properly on the reader I bought from them.
What can they do? How about this as a start:
- Determine specifications for a book to display properly on their reader; inform publishers of these specifications; and ensure that publishers certify each book file as meeting these specifications.
- Do at least spot-checks to make sure that books do display properly on their reader.
- From the customer service point of view, be more proactive than just telling a customer that it's a publisher problem and they will inform the publisher of the complaint. That, in my experience, is a black hole from which nothing further is heard.
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The same book is sold to multiple resellers such as Books on Board, Diesel, Sony, Kobo. The same errors will show up in the epub wherever you got it (public library too) and whatever reader you're using. It is a PUBLISHER issue not a Kobo issue. What the resellers are doing is reasonable and it is unreasonable to expect them to do the work of the publisher. You have the choice in the future of not buying books from a publisher that does shoddy work. Expecting resellers to become editors and do the publishers' corrections for them is a non-starter.