Quote:
Originally Posted by david_e
I agree that these types of problems are annoying, but the problem is with the publisher, not Kobo.
Best Buy doesn't and can't open every box and test every product, they rely on the manufacturer to ensure the quality of the product.
Other than giving you a credit for your purchase and alerting the publisher, what else can they do?
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True, Best Buy doesn't test every single product. But every single product is a distinct physical entity, and there are probably millions of them in a Best Buy store. With an ebook, we're talking about a single file to be checked and fixed.
And from my point of view the problem IS with Kobo, to whom I give my money and from whom I expect a product that displays properly on the reader I bought from them.
What can they do? How about this as a start:
- Determine specifications for a book to display properly on their reader; inform publishers of these specifications; and ensure that publishers certify each book file as meeting these specifications.
- Do at least spot-checks to make sure that books do display properly on their reader.
- From the customer service point of view, be more proactive than just telling a customer that it's a publisher problem and they will inform the publisher of the complaint. That, in my experience, is a black hole from which nothing further is heard.