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I'm on both sides of the fence; I own and use iOS, Android, Mac, and Windows products on a daily basis.
Having said that, one of the key selling points of Apple products for a number of years has been that combination of UI and reliability that is generally articulated as "it just works." That's a great reputation for any company to have.
The problem with Apple maps is that it doesn't "just work," in fact it's so riddled with inaccuracies that there are people who have put themselves in danger by following its directions.
There are only so many times that this can happen before it starts affecting the company's reputation. Regardless of how good the products are, and I think many are very good, a string of high-profile failures can damage any company's reputation, and the better the reputation to begin with, the further they have to fall.
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