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I know a lot of people who aren't impressed with the way Windows 8 looks. Haven't heard of anyone actually using it yet, but it doesn't surprise me that Microsoft is struggling with the Surface (also a stupid name for a product).
I can say that from a marketing standpoint, to a savvy consumer, Windows 8 looks extremely limited. I don't know if it is or not, but from commercials and whatnot it seems much less customizable than Windows 7. Tablets are nice and all, but on my laptop I want a high powered, customizable OS that I can do basically whatever I want with, not be limited by stylistic choices like those menus.
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