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I recently heard of a similar problem with another company. A customer used his protection plan to get a replacement device, and it was sent to the wrong place. They instead sent him another one. A few days later both units showed up. He tried to contact them and report the error, and they instead sent him another one, apparently not getting the message. By the time I heard about it he had four devices in his possession and they were simply unable to understand what was happening.
Would he be in the wrong to keep all those after trying multiple times to give them back? Nope.
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