[MSWallack]

When I installed eBook Library v2.2 on my laptop it gave me an error that said it could not connect. The library aspects of the software worked fine, but it couldn't connect to the internet (thus, it couldn't connect to the store). I tried all sorts of things (including the suggested fixes at Sony's support site), but none worked. Eventually, I uninstalled v2.2 and reinstalled v2.0 but when I did so I learned that my computer was no longer authorized (luckily, I'd backed up some of the files that I manually deleted following the uninstallation so I was able to restore those files and the authorization). Since then, I've tried several times (doing several different things) to try to get it to work. No luck.

So, over the weekend, I contacted Sony support. They gave me several additional things to try (including specifically authorizing Internet Explorer to communicate with a few particular sites). Still no luck. I was told that if those methods didn't work, I should call support. Which I did yesterday. The support staff was friendly and helpful and I still have one more thing to try from the list that he gave me (I simply ran out of time last night...my family actually wanted me to pay attention to them...the nerve...).

But here's the interesting part: The Sony support representative that I spoke to said that Sony had logged about 4,000 support queries on this exact problem and that Sony was still working on a real solution but so far don't know what is causing the problem!

---Michael