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I'd just like to point out that while my general experience with Kobo front line customer service is negative (so I'm not trying to defend it), this is an almost exactly one year old thread that has been resurrected Xendula for no apparent reason other than to bash Kobo. I don't have a problem with those who are adding their recent issues to the thread, but there is no reason to bring up issues from a year ago that have been at least partially fixed (the bout of people getting multiple charges for the same books).
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