Quote:
Originally Posted by ottdmk
I disagree. I've dealt with them a few times now, and I've never been put through to Kobo Executive Care. In each case the matter was resolved to my satisfaction.
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I think the big difference is between emailing customer service and phoning customer service. We can argue if there
should be a difference, but the reality is that on the phone, you can have a meaningful question and answer, whereas in email, the CSR must come up with several contingencies.
Also, email responses may be filtered through an auto response as a first line as a means to attempt to reduce operating costs (which in turn impact eBook prices).