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Old 11-28-2012, 07:46 AM   #7
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DXer began at the beginning.
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Posts: 1
Karma: 10
Join Date: Nov 2012
Location: Halifax, NS
Device: Kobo Touch
I was in a similar predicament. I did all the troubleshooting listed in the other posts, and then contacted Kobo Support.

They had me run through the steps again, and then advised me that I would need a replacement device shipped.

The process was fairly streamlined - it did take about a week to get my replacement, but it was brand new, in the box. I've since sent my defective Kobo Touch back, and I couldn't be happier.
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