MobileRead Forums - View Single Post

latepaul · 11-28-2012, 07:21 AM

Thanks for the replies.

I can tell you that no-one bought the Kindle for her, it was her own purchase off her own Amazon account.

But anyway the mystery has now being solved - sort of. It turns out if she logs in with a different password she sees her books. Also her account details show a slightly different registered user name. It looks like she has somehow managed to open two accounts with the same email address. I speculated that it might be due to having opened one with amazon.com and one with amazon.co.uk. It won't let you do that now with the same email address but I thought that maybe in the past you could. Anyway I've advised them to speak to Amazon support and get them to either merge the accounts or delete the empty one.

Thanks again for your help.

11-28-2012, 07:21 AM	#9
latepaul Wizard Posts: 1,270 Karma: 10468300 Join Date: Dec 2011 Device: a variety (mostly kindles and kobos)	Thanks for the replies. I can tell you that no-one bought the Kindle for her, it was her own purchase off her own Amazon account. But anyway the mystery has now being solved - sort of. It turns out if she logs in with a different password she sees her books. Also her account details show a slightly different registered user name. It looks like she has somehow managed to open two accounts with the same email address. I speculated that it might be due to having opened one with amazon.com and one with amazon.co.uk. It won't let you do that now with the same email address but I thought that maybe in the past you could. Anyway I've advised them to speak to Amazon support and get them to either merge the accounts or delete the empty one. Thanks again for your help.