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I've noticed that threads tend to wander off-topic around here. This here seems to have turned into a customer care rant so I'll wander along:
I put a simple question to the helpdesk and got a copy/paste answer which didn't address the question. I explained that my question should be more carefully read, rephrased it and again got a copy/paste answer, which seemed more to the point but still wasn't directed at what I was talking about. So I rephrased again, like explaining it to a 6-year old and now I wonder what the answer will be.
So far, VERY unimpressed with Kobo support.
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