Quote:
Originally Posted by HansTWN
Looks like we have again entered the Twilight Zone! Perhaps there is some alternate Android universe only holymadness has experienced? My personal experience with Apple in 2 countries is:
Sorry, this thing is 14 months old, out of warranty. We will have to charge you $300.- and you will get a replacement phone -- old model that is, of course (we went to an unauthorized repair shop, of course). Another case: new iphone 4 and after 1 week the other side can't hear anything during calls. Apple's comment -- you opened the case (hell we did), we will have to charge you $300.- . That was finally settled after 2 weeks of complaining. An ipod we decided to just throw away in the end. Perhaps they are better in the US, but in Asia Apple service stinks.
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Heh, how all-encompassing of you to address the first part of one sentence of the last paragraph of my post.
As you're no doubt aware the plural of anecdote is not data. Your poor experiences tell us no more than my positive experiences. I am genuinely curious, though: what do people do if they need customer service for their HTC or Samsung phones? Do they have to phone Korea? Mail it back in a box for repairs?
Incidentally, you will forgive me if I consider that your inability to get a free replacement on an out-of-warranty device is not the strongest argument you've ever put forward. However, the cheap repair you got elsewhere is another advantage of iOS. Because of Apple's focused product line, replacement parts are far less expensive than other phones'. An iPhone 4 screen costs under $30 on eBay. The same part for the Samsung Galaxy Captivate is almost $100.