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DuskyRose · 11-27-2012, 12:58 PM

I never got the original email. I wrote to Customer Service saying so, asking for one. No response still on that one.

Someone gave me their link and I just substituted my own email addy for theirs. Got to the B&N page where you click "agree" and then submit. Then got the notice to wait for an email during the week of the 19th. No email that week.

Got an email with the code this morning. I enter the code but the system says it can't find it. So did a 'live chat' which I doubt is actually live, but just a suggestion to go to the FAQ. Then got quoted what looks like the FAQ info to call Customer Service.

So called Customer Service, got cut off somehow on the call. Called again. They say they're aware of some 'small issues' and I should get another code in 1-2 weeks. I point out the deadline, but she seemed to think that was still plenty of time.

I did mention I expected that Fictionwise customers would not be penalized on time because they're having 'issues'. She noted that she put down in my account notes that I did call on this date.

I really doubt they're telling Customer Service anything, so they're just winging it. Nice lady on the phone, so I didn't give her a hard time.

But nothing accomplished. I don't even have one book transferred. But I'll keep hammering away with the code number I do have. Maybe it'll slip through.

11-27-2012, 12:58 PM	#222
DuskyRose Guru Posts: 754 Karma: 9209502 Join Date: Apr 2007 Location: Virginia Device: Boox Note Air3, Palma, K-Scribe, Eclipsa 2e, & Libra 2, Ipads	I never got the original email. I wrote to Customer Service saying so, asking for one. No response still on that one. Someone gave me their link and I just substituted my own email addy for theirs. Got to the B&N page where you click "agree" and then submit. Then got the notice to wait for an email during the week of the 19th. No email that week. Got an email with the code this morning. I enter the code but the system says it can't find it. So did a 'live chat' which I doubt is actually live, but just a suggestion to go to the FAQ. Then got quoted what looks like the FAQ info to call Customer Service. So called Customer Service, got cut off somehow on the call. Called again. They say they're aware of some 'small issues' and I should get another code in 1-2 weeks. I point out the deadline, but she seemed to think that was still plenty of time. I did mention I expected that Fictionwise customers would not be penalized on time because they're having 'issues'. She noted that she put down in my account notes that I did call on this date. I really doubt they're telling Customer Service anything, so they're just winging it. Nice lady on the phone, so I didn't give her a hard time. But nothing accomplished. I don't even have one book transferred. But I'll keep hammering away with the code number I do have. Maybe it'll slip through.