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yes, 11 months in most countries is still under the Kobo warranty period. I'm not sure where you're from, but this would count for a warranty claim.
First, though, I'd plug it in to a wall charger and let it sit charging for a couple hours to see if part of the problem might be a flat battery. For some reason, that seems to account for a large percentage of the problems with restarts and upgrades.
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