Quote:
Originally Posted by Graham
I once had a user complain bitterly that a spreadsheet wouldn't open, demanding that I come down at once and sort it out because he was a busy man, and that I should check things more carefully before distributing them and wasting people's time.
I went down immediately to help.
He had been trying to open the spreadsheet in Microsoft Word.
Training users is tricky. Supplying multiple tools to do the same job just makes things worse.
Graham
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A user told me that a PDF was missing on his computer. I asked him to show me where he thought he had saved it. He opened Microsoft Word > File > Open...
