Quote:
Originally Posted by pdurrant
I am rather surprised at how poorly this seems to have been implemented.
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Really?
This *is* B&N: when it comes to customer service, they have a reputation. It is well-earned and they live down to it.
This is going about the way I expected it from the moment I received the first email. As is, I fully expect that *nobody* is going to get all their available ebooks. The only question in play is whether the percentage will grow much higher than Nate Hoffelder's 10%:
http://www.the-digital-reader.com/20...t-doesnt-work/
The task they've taken on is inmense and the fact they only allocated 3 weeks or so to it tells me they didn't fully appreciate what they were getting into. Somewhere along the line somebody made promises they can't keep.
My suggestion is to expect nothing: download and strip DRM ASAP, make multiple backups both on- and off-site, and then sit back with some popcorn to watch the show.
They *might* come close to fulfilling their promises but it's going to get frantic. If they do, give'em a round of applause. But don't *expect* a happy ending for all or even a plurality.