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I recently bought two books in a series from Kobo, both purchased the same day, using coupon discounts. One downloaded fine using Sony's Reader Library software, the other didn't. Kobo CS assured me they could download the file and that there was nothing wrong with it.
Several days and many tries later, I still could not download it. No troubles with downloading any other book in my Kobo library. No troubles downloading library books. Installed ADE 2.0, still no luck. Was finally given a store credit. Bought a different book with that, it downloaded fine.
Went to B&N, purchased the problem book, downloaded, dust-busted DRM and happily read it on my Sony.
Anyway, they may not refund by putting money back on your credit card if you can't download. They offered me the choice to keep the book and use the computer app to read or the store credit. I wanted to read on e-ink, so I took the credit.
It's all another reason why DRM is a pain for customers!
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