Thanks for the information. This may sound strange, but it would have been more professional for Sony to contact all their north American stores first, then announce the trade in deal to the public, to avoided inconveniencing their customers. Does anyone disagree with this?
Quote:
Originally Posted by Nate the great
I think I have an explanation for your experience.
Bob didn't stress this in the original post, but Sony only decided to make this trade in offer because of the campaign I started on Friday. It looks to me like they put the deal together yesterday with the intention of announcing it today. The store manager probably came into work today with no idea that the trade in deal existed. (What usually happens is that the store gets a regular shipment of marketing info around 2 weeks before it is supposed to take effect. That didn't happen this time.)
We only heard about the offer last night when Bob got a call from someone we know at Sony. We have had conference calls before, but those were usually planned out a few days in advance. This call was completely unplanned.
I think we should have stressed how sudden the announcement was. I'll try to remember that in the future.
|