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I'm not sure, to be honest, why you would have expected a different response for a device that's out of warranty. If my computer, my phone or any other electronic device broke (and they do break, it happens) and my warranty had expired, I'd get exactly the same response from any other company, so it's not a Kindle/Amazon issue. Next time around, regardless of which company you buy from, I would suggest looking into an extended warranty.
I hope you manage to find a fix for your Kindle.
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