I think that Sony's response to the community request for a firmware upgrade to the PRS-500 is a fair one.
"After lengthy discussion and investigation of different solutions, we determined that such an upgrade would not be technically feasible."
I feel that this indicates that they took a serious look at providing an upgrade, but it just wasn't possible either financially of technically. Providing a (what I consider to be) a more than generous discount I think it shows that they are at least making an effort to work with their customers. Too often in the past Sony has just shugged and said "Oh Well". I applaud their discount and will be looking to upgrade very soon
Thanks Sony!
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