MobileRead Forums - View Single Post - No ePub for PRS-500, but Sony offers $100 trade-in credit to upgraders

maxio · 08-07-2008, 04:02 PM

Sony's Customer Service s#$%. So I drive myself to SF and walk into the Sony Style store. I ask about the special rebate trade-in offer, so that I can upgrade and the manager replies: "I just found out about this deal, and don't know how to handle it, so at the moment we are not recognizing the offer!" He said, that I should go through the online process. So let me get this straight! I drive 100 miles so that I can trade in my unit and avoid shipping costs, and this is his response!!! Don't go to the Sony Style store in SF before calling in first!! This guy is an idiot and shouldn't be in retail! Second, this is exactly why Sony is losing its loyal customers!

08-07-2008, 04:02 PM	#38
maxio Junior Member Posts: 2 Karma: 10 Join Date: Nov 2006 Device: PRS-500	Sony's Customer Service s#$%. So I drive myself to SF and walk into the Sony Style store. I ask about the special rebate trade-in offer, so that I can upgrade and the manager replies: "I just found out about this deal, and don't know how to handle it, so at the moment we are not recognizing the offer!" He said, that I should go through the online process. So let me get this straight! I drive 100 miles so that I can trade in my unit and avoid shipping costs, and this is his response!!! Don't go to the Sony Style store in SF before calling in first!! This guy is an idiot and shouldn't be in retail! Second, this is exactly why Sony is losing its loyal customers! Last edited by maxio; 08-07-2008 at 04:58 PM.