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Originally Posted by HeatherM
The unit is firmly stuck on the icon with 3 dots and will not respond to your suggestion to (1) plug in the usb to recharge or (2) plug into my laptop. I'm worried that the ink screen will be affected by continually showing the 3 dots icon.
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That shouldn't worry you, the e-ink screen will not be damaged by having some permanent image, that's one of its features.
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I removed the battery to get some reaction, or at least clear the screen, but it remained as was.
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That's another of the screen's features. Since it does not take any power to just show a static image, it will keep the image when there is no power. That means you Cybook is off, really powered down, the screen is just showing the last image it had.
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I've also realised the LED light will not light up either when attempting to recharge (but this may be because it was fully charged anyway?).
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That sounds more worrying. I'd say the LED should turn on even if the battery is fully charged (at least for some time), but maybe not.