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Old 11-03-2012, 10:00 PM   #11
sirmaru
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Posts: 2,426
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Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
Physical defect

Quote:
Originally Posted by Michele View Post
It's as if the backlighting is leaking from behind the black background and spilling onto the black page -- bright at its source in the corner and extending outward until the light fades to black.

I'm using the auto-brightness setting, and have not tried a hard reset.
That sounds like a physical defect. Probably it was damaged in shipping.

Try the hard reset and then go to your Order page at Amazon indicating its defective and request a full refund including shipping to and from Amazon.

Then buy a new PW or KFHD7. Most of the new ones are in good condition. Its only the CS handled replacements that don't seem to be so good.
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