I have made a lie out of this thread title. This morning I sent the following email to Jeff Bezos and Kindle feedback.
Quote:
I am a long time multiple Kindle owner. Not only do I still own multiple Kindles but I have purchased multiple Kindles for family and friends.
I pre-ordered the Kindle Paperwhite within minutes of it becoming available to order. It is the first Kindle I have ever had to return for any reason. The screen was defective, so I contacted Kindle CS via phone and had a replacement shipped to me. The replacement also had a defective screen, so I contacted Kindle CS via chat and had a replacement sent to me. That screen was also defective. I then left my first Kindle review. I gave it 3 stars because the whole it's a great reader but the screen, the main selling point, is full of blueish green blothces (on all of them). Someone replied to my review and stated that some people were able to get an engineer to look at the Paperwhite before sending the replacement to make sure the screen looked as it should. How do *I* get that kind of service?
I belong to an ebook reading community (MoblieRead.com) and quite a few of us have had the defective screens. A few are getting stepped up service from Kindle CS (Andrew) because they left one star reviews. Really? I have to totally trash the new Paperwhite in order for anyone to take note of my screen issues? How do *I* get the higher level of service? Why am I not being asked to send my Paperwhite to Cupertino?
I have spent $180 plus tax on this Paperwhite alone (and over a thousand dollars purchasing prior Kindles). Please help me get a Paperwhite with a proper screen!
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I'm off the rest of this week (so far) and in the mood to make some noise.
