Originally Posted by Trauma Doll

Thanks. I've tried a moderately-detailed email and we'll see how that goes.

Sparklemotion, if your 'specialist' was like mine (it wasn't Andrew, but Joy H), and emailed/contacted you directly, then the email address won't take replies, it's a dead address.

I'm somewhat concerned because the email Joy sent me with the Cupertino shipping label just doesn't show up anywhere in my return history, and the link from that email to a UPS label is a broken image now. I do have her email noting that the return was in UPS hands and thanking me for shipping it so fast, so I suppose that constitutes proof...