Quote:
Originally Posted by Trauma Doll
Thanks. I've tried a moderately-detailed email and we'll see how that goes.
Sparklemotion, if your 'specialist' was like mine (it wasn't Andrew, but Joy H), and emailed/contacted you directly, then the email address won't take replies, it's a dead address.
I'm somewhat concerned because the email Joy sent me with the Cupertino shipping label just doesn't show up anywhere in my return history, and the link from that email to a UPS label is a broken image now. I do have her email noting that the return was in UPS hands and thanking me for shipping it so fast, so I suppose that constitutes proof...
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I know some of the CS emails say they can't be replied to, but some can. The ones where you're having an ongoing discussion with CS can be replied to.
I agree that email you have definitely shows proof. Good luck with everything.
I hope you can get your credit quickly! Whenever I return anything to Amazon via UPS I always ask for a receipt (they can track it easily then should it go astray) and I save it until I'm credited.