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Well, I tried everything suggested here, and elsewhere on this site, but nothing has worked. I get no response whatsoever so I'm giving up. Will not buy another Kobo product - this was the second one I had (the first went back to Kobo because it froze). My husband has also experienced annoying problems with his Kobo Touch. I just don't know what to buy next. Kindle Fire is not available in Canada. I looked at the latest Sony but it didn't grab me. Will just keep watching the market and see what appears, I guess.
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