I think your best best is doing what Jack suggests. Xendula and I have been lucky to have a rep contact us and that has made things a lot easier as he's very up on our situations and what has been going on. He contacted us due to our 1 star reviews.
If you don't have any luck with that today, what I can suggest is I could mention your situation to Andrew (he's calling me tomorrow at 3pm eastern time in the US) when I speak with him tomorrow. If you want to pm me your phone number, I can ask him to call you back? I can't say how he'll respond to that, as I don't know how their system works and if that is "allowed", so to say, but I'd be willing to try for you.
If Andrew says he can't do that, I think you're going to have to go the route Jack did then. Hopefully you'll be able to explain everything to a rep. I think it's just a matter of getting a rep that is willing to be patient and listen so they can understand why you're due another refund. I'm sure it will all work out in the end either way.
One thing to note, the storm could possibly take my electricity out as I'm in NY state. If you don't see me around on here, that would be why. I should still be able to use my cell fine though. Fingers crossed this doesn't happen.