MobileRead Forums - View Single Post

Trauma Doll · 10-29-2012, 08:51 AM

I'm one of those people who was asked to ship a defective unit to Cupertino. In the end I also returned for refund two other units. However, I only received a refund for one. I don't think the RMA to Cupertino is showing up in my Return history. Like this:

PW 1 received, it sucks. CS sends me a replacement, PW 2

PW 2 sucks. I write a bad review, try to decide what to do. CS calls me and asks me to ship a bad one to Cupertino *with new return info/tracking label*.

I send PW 1 to Cupertino, keep PW 2 for now while still deciding what to do.

PW 3 (a gift) shows up. PW 3 sucks.

Last week, I give up, use the automated system to initiate refunds for PW 2 and PW 3, and mail them back. However, I only got a refund for PW 3. Because the Cupertino RMA doesn't show up in my account history, I think they believe I have one more Kindle than I do.

Any suggestions on who I should call, and how the hell I can explain this to a CS rep in a way that makes sense?

EDIT: I tried replying to the Kindle rep who had emailed me about sending the unit to Cupertino. It's a dead address. Can anyone recommend an email address or phone number that will get me to Kindle support directly?

10-29-2012, 08:51 AM	#1
Trauma Doll Addict Posts: 219 Karma: 1009108 Join Date: Dec 2008 Device: Gave up on PW. Using Kindle Keyboard.	Need advice on how to approach Kindle CS I'm one of those people who was asked to ship a defective unit to Cupertino. In the end I also returned for refund two other units. However, I only received a refund for one. I don't think the RMA to Cupertino is showing up in my Return history. Like this: PW 1 received, it sucks. CS sends me a replacement, PW 2 PW 2 sucks. I write a bad review, try to decide what to do. CS calls me and asks me to ship a bad one to Cupertino with new return info/tracking label. I send PW 1 to Cupertino, keep PW 2 for now while still deciding what to do. PW 3 (a gift) shows up. PW 3 sucks. Last week, I give up, use the automated system to initiate refunds for PW 2 and PW 3, and mail them back. However, I only got a refund for PW 3. Because the Cupertino RMA doesn't show up in my account history, I think they believe I have one more Kindle than I do. Any suggestions on who I should call, and how the hell I can explain this to a CS rep in a way that makes sense? EDIT: I tried replying to the Kindle rep who had emailed me about sending the unit to Cupertino. It's a dead address. Can anyone recommend an email address or phone number that will get me to Kindle support directly? Last edited by Trauma Doll; 10-29-2012 at 08:58 AM.