[MartinC]

I have been using Bookbaby for more than a year and have been very pleased with the service. Not sure about the tax position yet, as I am letting sales accumulate (you set a level at which the money is forwarded to you, as with Amazon). Given Amazon's deviousness over VAT I wouldn't take their tax policy as gospel.

Bookbaby will pay via Paypal, which is what makes them accessible to authors outside the US. Reports on sales are not as immediate as they are on Amazon, because they themselves are subject to reporting delays from iTunes etc, but detailed figures are available to download via a personal control panel.

The range of outlets they distribute to is expanding all the time and you automatically get included in any new ones at no extra charge. On the other hand, you can opt out of individual outlets (for example, I like to do the Kindle version myself). Increasingly they are distributing to outlets outside the US.

The best thing is the quality of the service, which is great - quick, responsive and friendly. Conversions are good, but then they should be as they are all minor variations on epub - and they are happy to chase problems with individual outlets. It pays to check each store yourself, however, as some have special quirks - for example, Kobo use the book blurb in the metadata rather than the one you supply with the cover image.

Generally a good experience. Let me know if there are any specific questions.