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I got my first replacement yesterday, it had an R on the box with no quick start guide. It also had a smudge on the screen. This one was worse than my first.
I chatted with CS and told them that I knew it wasn't a new one, he said he was sorry and he made a note on my account to make sure the next replacement was new. On my order details page for this one it says "Condition: New". I went back to look at the last replacement details and it doesn't list condition.
This just confirms that Amazon is foolishly sending out Kindles that were returned as replacements.
Sad.
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