MobileRead Forums - View Single Post - New Amazon CS Phone call about the PW color hue defect

xendula · 10-26-2012, 07:59 PM

Amazon Andrew just called as promised. This time, he said he had a solution for me! Yay.
He said that he can send me two new units and that he is confident that the screens will be good and not have any issues. He did not confirm hat they changed the manufactoring process, and I assume that he is not supposed to comment on that, which is understandable. He did confirm that the units will be new and not refurbished. No sure when they'll get here, but he said he will call me again the day I receive them or the day after. I know it is really stupid, but I am really giddy with excitement now!!
It comforts me that he gave me the same answer as Sparklemotion, because of the constantly contradicting answers I used to get in the beginning.

I'll keep you guys posted.

Also, I received a new unit today (the second one I originally ordered in September as a gift). The weird thing is that I almost started to cry when I took it out of the box, because there we no colors at all on the screen, but as soon as the set-up process was complete, they settled. Mostly green, but with pink patches. I noticed two things: at the same light setting, it was darker than the other 3 I have here. But, strangely, the font also had more contrast, so, it was darker, but was more legible. I'll post pictures tomorrow.

I also noticed that there was zero light in the lower left corner (which made me regret it had the rainbow on it) and less pronounced light spots at the bottom, so maybe they ARE improving QC!

10-26-2012, 07:59 PM	#33
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Amazon Andrew just called as promised. This time, he said he had a solution for me! Yay. He said that he can send me two new units and that he is confident that the screens will be good and not have any issues. He did not confirm hat they changed the manufactoring process, and I assume that he is not supposed to comment on that, which is understandable. He did confirm that the units will be new and not refurbished. No sure when they'll get here, but he said he will call me again the day I receive them or the day after. I know it is really stupid, but I am really giddy with excitement now!! It comforts me that he gave me the same answer as Sparklemotion, because of the constantly contradicting answers I used to get in the beginning. I'll keep you guys posted. Also, I received a new unit today (the second one I originally ordered in September as a gift). The weird thing is that I almost started to cry when I took it out of the box, because there we no colors at all on the screen, but as soon as the set-up process was complete, they settled. Mostly green, but with pink patches. I noticed two things: at the same light setting, it was darker than the other 3 I have here. But, strangely, the font also had more contrast, so, it was darker, but was more legible. I'll post pictures tomorrow. I also noticed that there was zero light in the lower left corner (which made me regret it had the rainbow on it) and less pronounced light spots at the bottom, so maybe they ARE improving QC!