Quote:
Originally Posted by ApK
It IS, as you say, a transparency and customer relations issue. I think Amazon needs to improve there regardless of whether all the lockouts were perfectly appropriate or honest mistakes or capricious abuses.
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I think it's more than that. It's an issue of untempered power of the content providers over their customers. It's frightening that the customers of Amazon (or Apple or...) practically do not have any rights over what they "bought". Not even the very basic right to be informed correctly about what it is that they are actually purchasing when they click the "Add to cart" button.
If a company which sells physical goods sells product B but puts on the box the picture and name of product A, it's a fraud. If a company which sells digital downloads sells a limited license to access a music track or a book under certain conditions and calls it "buying the track/book", are we sure that's not the same thing?