I just got off the phone with KOBO. I was advised to press the Home button and slide the Power slider to do a factory restore. If that doesn't work, the next step is "a more extreme restore, one you shouldn't do too often", which is pressing the Home button and inserting the paper clip in the back. If
that doesn't work, "you have to buy a new one". There is no fix, only replace.
According to the customer service rep, "you have to keep up to date with the firmware updates or it will cause problems".
Quote:
You called us today because your Kobo Touch is frozen and not responding. You told me that you have already charged your device and tried the basic reset (with the paperclip). The next set you have to follow is a Factory Reset:
A factory reset deletes all content on your eReader. This means that it:
Deletes any books you've added to your eReader.
Deletes your bookmarks and annotations.
Deletes your account information.
Resets all your settings (for example, Reading Life and text settings).
Returns the eReader to its original settings.
To perform the factory reset:
If possible, back up any books or documents that you added to your eReader using Adobe Digital Editions, or that you manually added using your computer. You do not need to back up any books you bought from the Kobo Store.
Press the Home button.
Tap the Settings icon an the top left-hand corner of the screen.
Tap Settings.
Tap Device Information.
Tap Factory Reset.
Tap Reset Now.
To use your eReader after a factory reset you must:
Set it up again using the free Kobo Desktop software.
Sync your library to restore any Kobo books you own.
Reconfigure any settings you had changed.
Add any books or documents you previously added using Adobe Digital Editions, a Micro SD card, drag-and-drop on your computer, or other means.
If this steps don't solve you issue you can try the most extreme Factory Reset that you have. If your device doesn't respond after that it means that it is not working. The steps you need to follow are:
Press and hold the Home Button
While you are pressing the Home Button slide a paperclip until you feel a click
Your device should restart
Since you're not under warranty anymore and you didn't purchased an extended warranty you will have to buy a new device if yours doesn't respond after this steps.
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