Quote:
Originally Posted by leebase
Apple perennially comes in tops for customer satisfaction.
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Without disagreeing with the rest of your post, it could be observed that it's precisely because it doesn't target the low end with cheaper devices that it tops the satisfaction tables.
Other manufacturers results are spread across a range that extends down to devices that deliver a less satisfying experience. It would be interesting to see the satisfaction results if it was possible to separate them into price bands. I'm not saying that Apple wouldn't still win, but it would be a more balanced survey.
Graham